Privacy Policy

Information We Collect

We may collect the following types of information when you interact with Mithaas:

• Personal details — your name, phone number, email address, and delivery address when you place an order, make a reservation, or contact us.
• Reservation & order details — booking date, time, number of guests, occasion, dietary notes, and order history.
• Payment information — processed securely through our payment partners. [Mithaas does / does not store full card details — confirm]
• Technical data — IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Communications — feedback, reviews, and any messages you send us.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, reservations, and bulk/corporate requests.
• Contact you to confirm bookings, provide order updates, or respond to enquiries.
• Improve our products, services, website, and customer experience.
• Send you offers, promotions, and updates — only where you have opted in. You can unsubscribe at any time.
• Maintain the safety, security, and proper functioning of our services.
• Comply with legal and regulatory obligations.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how our site is used, and improve your browsing experience. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

[Confirm which analytics/marketing tools you use — e.g. Google Analytics, Meta Pixel — and list them here.]

Sharing & Disclosure

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers — delivery partners, payment processors, and IT vendors who help us operate, strictly for the purpose of providing our services.
• Legal requirements — where required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or restructuring, subject to this policy.
• With your consent — in any other case where you have agreed to the sharing.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your information is securely deleted or anonymised.

Your Rights & Choices

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, where applicable.
• Withdraw consent or opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website and communications may contain links to third-party websites or platforms (such as food delivery apps or social media). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the "Last updated" date. We encourage you to review it periodically.