Cancellation & Refund Policy

Our Approach

Every Mithaas product is freshly prepared with quality ingredients. Because food items are perishable and made-to-order, they cannot always be cancelled, returned, or resold once preparation has begun. We aim to handle every concern with care and resolve genuine issues fairly and promptly.

Order Cancellations

• Orders may be cancelled only before preparation has begun. To cancel, contact the outlet or our support team as soon as possible.
• Once an order is prepared, packed, or dispatched, it can no longer be cancelled.
• Customised orders, bulk orders, and gift hampers may have separate cancellation terms (see Section 07).
• Mithaas reserves the right to cancel any order due to unavailability, pricing errors, or circumstances beyond our control — in which case a full refund will be issued.

Refund Eligibility

Refunds are considered on a case-by-case basis. The general guidelines are:

How to Request a Refund

Refund Timelines

• Approved refunds are typically processed within [X–Y business days].
• The time for the amount to reflect in your account depends on your bank or payment provider, usually [X business days] after processing.
• Refunds are made to the original payment method. Cash payments may be refunded as cash or store credit at the outlet's discretion.

Reservation Cancellations

Table reservations made through our website or by phone can be cancelled or rescheduled by contacting the outlet. For standard table bookings, no charge applies. For large parties or event reservations that involve an advance or deposit, cancellation terms will be communicated at the time of booking. [Specify deposit/cancellation window — e.g. deposits refundable if cancelled 48 hours in advance]

Bulk & Corporate Orders

Bulk orders, corporate orders, and customised gift hampers are prepared specifically for you. As such:

• Cancellations are accepted only if requested [X days/hours] before the scheduled delivery or pickup.
• Any advance or deposit paid may be non-refundable once production has started. [Confirm deposit terms]
• For changes to a confirmed bulk order, please contact our team as early as possible and we will do our best to accommodate.

Quality Concerns

Your experience matters to us. If you ever receive an item that doesn't meet our quality standards, please let us know promptly with details and photos where possible. We will review the matter and offer a suitable resolution — a replacement, refund, or store credit — based on the situation.

Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The latest version will always be posted on this page with the "Last updated" date. We encourage you to review it before placing an order.